Frequently Asked Questions (FAQ)
How does the app work?
I haven’t received my approval notification.
It is possible that during the signup process you did not allow for the Hero911 Network app to send you notifications. To check this, go into Settings on your phone and make sure Notifications are enabled for the Hero911 app.
If your Notifications are enabled, the alert may already be in the Notification queue on your phone. You may need to go into the Notifications section on your phone and check for the approval notification.
Questions about the approval notification can be directed to [email protected].
Does the app track my location?
What is the difference between a Hero911 active shooting alert and a Nationwide Situational Awareness Message System (NSAMS) alert?
The Hero911 active shooting alert is sent only to first responders within the general vicinity of a reported active shooter.
This alert includes an audible alarm, a popup screen to acknowledge uniform, plain clothes, or out of area, and a mapped location of the threat, with a running counter of first responders that have responded.
The NSAMS, sent to all first responders in the Network, is for general information on active shooting events that are happening anywhere in the nation. This message is meant to keep first responder informed of how frequently active shootings take place all across the country.
How does the active shooting alert operate?
In the event of a nearby active shooting, an alert is sent to the Hero911 Network app on your phone.
This alert includes an audible alarm, a popup screen to acknowledge uniform, plain clothes, or out of area, and a mapped location of the threat, with a running counter of first responders that have responded.
To hear the alert sound and see how the alert operates, press the Test Alert button on the menu at the bottom of the Hero911 app. If you do not have a Test Alert button, upgrade to the latest version via the Apple or Google Play store from your phone.
What about scene management and safety?
All first responders are reminded to adhere to agency policies, protocols, and laws. First responders should communicate with their appropriate 911 or dispatch center after receiving a Hero911 alert.
These senseless acts of violence end within minutes before most scene management issues ever begin.
First responder safety is a concern during these catastrophes. First responders without proper training and skill should not respond, but remain vigilant after the alert. Statistics show 20% of active shooters move to other locations.
Non-uniformed officers should wear identiying markings so other first responders on scene can identify them.
The app doesn’t seem to be doing anything.
The Hero911 Network app should show a message on the main screen that reads… Active and ready to receive alerts. This message indicates that the app is installed correctly and working correctly on your mobile device. The app will stand by and listen for active shooting alerts in your area.
Has there been any discussion on liability or workman’s comp if I download the app?
The Hero911 app is intended to provide situational awareness to first responders. After receiving a Hero911 alert, first responders should communicate with their appropriate 911 or dispatch center.
All first responders are reminded to adhere to agency policies, protocols, and laws. First responders should not respond to incidents off duty if they do not have authority, proper training, and a means to properly identify themselves.
Any liability or workman’s comp issues that may arise would be handled similar to taking action while inadvertently stumbling into a robbery in progress or auto accident while off duty.