Online Privacy Policy

Hero911 respects your privacy and is committed to protecting the personal information that you share with us. Generally, you can browse through our website without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.


Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, mobile phone number or email address.


Collecting Your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you ask to register with our products and services. When you do, we keep this information on file with any information you’ve already given us on previous interactions with us. This is considered your personal profile.


How We Use Information Collected

Hero911 uses information for several general purposes: to fulfill your requests for certain services, to personalize your experience, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about and to better understand your needs and provide you with better services. We may also use your information to send you direct marketing information or contact you for market research.


Hero911 will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hero911 or the site (b) protect and defend the rights or property of Hero911, or (c) act in urgent circumstances to help protect the personal safety of users of Hero911, its Web sites, or the public.


Location Services

Hero911 collects your GPS location information for the purposes of determining your very general vicinity in relation to a protected property. Precise location data is only collected in the case of an actual alert being triggered.



Hero911 uses your camera solely for the purpose of collecting information to validate your law enforcement identity and credentials and only during the registration process. The data captured is deleted soon after the completion of the validation process. The camera is not accessed at any other time.


Control of your Personal Information

When you register, or otherwise give us personal information, Hero911 will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.


Hero911 occasionally offers information about their products and services. If you do not want to receive these offers, you should uncheck the box when you register.


Hero911 may send out periodic e-mails informing you of technical service issues related to a product or service you requested. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.


Your Ability to Delete Your Account and Information

You may request deletion of your Hero911 account or any of your personal information held by us by sending an email to [email protected].


Security of your Personal Information

Hero911 helps protect the security of your personal information and honors your choices for its intended use. We use a variety of security technologies and procedures to help safeguard your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.


Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.


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Children and Privacy

Our websites do not target and are not intended to attract children under the age of 13. Hero911 does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.


Third Party Sites

Hero911’s website contains links to other sites. Hero911 does not share your personal information with those websites and is not responsible for their privacy practices. Hero911 is not responsible for the privacy practices or content of web sites operated by third parties that are linked to our site. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you. The listing of an external site does not imply endorsement of the site by Hero911 or its affiliates.


Changes to This Policy

Hero911 will occasionally update this privacy policy. When we do, we will also revise the “last updated” date at the top of the privacy policy.


Questions or Suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us at [email protected].